Customer Support Specialist

Safety Plus empowers companies to prevent tragedy by making safe work attainable. The Prequalification Specialist completes mission-critical work in third-party contractor qualification systems as a representative of our hundreds of clients. This role helps clients prevent both human and financial tragedies by working with client representatives, facilities, and insurers to ensure that client work proceeds smoothly, safely, and on schedule.

About

Location: Mobile, Alabama
Salary: Up to $50,000 per year
Hours: Full-Time
Schedule: 8-Hour Day Shift, Monday-Friday
Benefits: 401K with Matching, Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off
Experience: 2 years (Required)
Safety Plus Company Size: 50+
Role: Customer Support Specialist

Responsibilities

• Work in client ISNetworld®, Avetta®, NCMS, and VeriForce® accounts.
• Assist clients with starting and maintaining contractor qualification programs.
• Enter client data as required.
• Assist with maintaining Client Injury and Accident Programs.
• Assist management with accident response for clients.
• Serve as a liaison between clients and insurance carriers to streamline safety operations.
• Follow and maintain applicable reporting procedures.

Competencies and Qualities

Qualified candidates must have the following competencies and qualities:

• Excellent time management and organizational skills with attention to detail
• Strong written, verbal, and interpersonal communication skills; high level of emotional intelligence
• Demonstrated personal initiative, able to work with minimal supervision
• Data-driven mentality and strong analytical abilities
• Strong ability to handle high-pressure situations
• Able to work on multiple tasks simultaneously and stay organized, prioritizing tasks effectively
• Able to work effectively and efficiently in a fast-paced environment

Education, Experience, and Certifications

Required

• 2+ years of administrative experience in an industrial and/or construction setting
• 2+ years of data processing experience
• Customer Service experience

Preferred

• Experience with administering prequalification platforms such as ISNetworld, Avetta, NCMS, etc.
• Exposure to Worker’s Compensation programs
• Exposure to Environmental, Health and Safety (EHS) programs and operations