Safety Management Customer Support Specialist

The Customer Support Specialist helps Safety Plus clients use our proprietary software applications and access our service offerings to streamline their safety programs with white glove customer service and data entry. Our software helps clients make their workplaces safer and more efficient through effective data management, proper employee training, identification and correction of hazards, and management of incidents. As a primary point of contact for clients, this role is critical in ensuring our clients receive prompt, effective support that makes them feel valued and prioritized.

About

Location: Mobile, Alabama
Salary: Up to $45,000 per year
Hours: Full-Time
Schedule: 8-Hour Day Shift, Monday-Friday
Benefits: 401K with Matching, Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off
Experience:
Customer Support & Client Services Occupations: 2 years (Required)
Safety Plus Company Size: 50+
Role: Customer Service Representative

Responsibilities

  • Acquire and maintain product knowledge.
  • Develop and maintain various forms of training documentation and materials.
  • Provide technical support via email, CRM, and/or phone; customize resolutions to uniquely fit the needs of the client and apply best practices within the software application.
  • Process client data for entry into the software application, including key client employee data, training requirements, company statistics, and incident records.
  • Support and collaborate with Software Services and Operations team members.

Competencies and Qualities

Qualified candidates must have the following competencies and qualities:

  • Superb interpersonal skills
  • Excellent written and verbal communication skills including active listening
  • Proficient computer skills with the ability to learn new software
  • Strong organizational skills and attention to detail
  • Able to keep information confidential
  • Able to work independently

Education, Experience, and Certifications

Required

  • High school diploma or equivalent
  • 3 years of customer service experience
  • Proficient in Microsoft Office Suite or related software

Preferred

  • Software or technical support experience
  • Bilingual
Job Location: Alabama Mobile

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